Frequent Answers and Questions

DVD Player

When running the Fluendo DVD player on a KDE based desktop the Preferences dialog freeze completely. What's going on ?

It looks like this is a bug upstream in QtCurve, which should make gtk apps look like kde-apps. A work-around for this problem is choosing another gtk-theme like clearlooks, and it works fine then without crashing/freezing.

I can't hear voices while my DVD is playing back. What's happening ?

The Fluendo DVD player is probably trying to output 5.1 audio channels to your sound card because it claimed (the sound card) that it supports it but you are probably only earing the 2 front channels. To fix that please force the DVD player into stereo downmix mode in the Audio tab of the Preferences window.

Some discs can not play with an error saying something like "Could not read NAV pack..."

This can mean different things : the disc is damaged or dirty, the DVD drive lens is damaged or dirty, or the disc uses some special protection tricks to protect from ripping programs. Please make sure your disk is clean and not scratched, try to clean your DVD drive lens (if it's not brand new) and if that still fails, please report the exact DVD title to our support form.

Will this enable DVD playback in Moovida ?

Not yet ! We are working on providing a plugin for Moovida that will enable DVD playback from there but that will take some more time.

Does the DVD player support remote controls through LIRC ?

Almost, we've created an extensive DBUS API to remote control the DVD player. LIRC support will follow shortly.

I am having problems with the Fluendo DVD Player

In order to better identify your problem, please execute the Fluendo DVD Player from a Linux console using the command: “fluendo-dvd”. To deliver this message, please go to contact form and select the appropriate product on the subject. Copy-paste the message displayed on the console from the starting of the execution until the program crashes on the field “Message”.

How can I change region using "preferences" ?

The only case where you can change the region is when the DVD disk is from a different region than your drive's. This is the only situation where is really compulsory to change the drive's region (since the DVD can not be reproduced). We have disabled this option in the rest of cases to avoid customers wasting the only 5 region changes available on each drive.

I have a problem with the slow performance of the DVD Player

It seems that your hardware does not fully support the current settings of Fluendo DVD player. Please try disabling the Deinterlacing in the "preferences" menú, video section (just settings the Status to off). Please tell us whether disabling Deinterlacing produces a smooth playback of your DVDs by going to the contact form and writing the result on the field “Message”.

Fluendo Codec Pack

I ordered and paid my product with Paypal but I still can't see it in the "My Products" page, what's wrong ?

Sometimes we don't receive the payment notification from Paypal and the order stays in an incomplete state. Please contact our support which will finalize the order manually in the shortest delay to give you access to your product.

Is there a product available for OpenSolaris 64 bits ?

Our codecs for OpenSolaris are compiled as 32 bits binaries. To the best of our knowledge there's no version of OpenSolaris using a complete 64 bits stack (GStreamer and dependencies) although the kernel might be a 64 bits one. So no matter how your kernel is compiled, if you have OpenSolaris you have a 32 bits GStreamer and need 32 bits codecs from us.

Can I download multiple files for the same product ? (For example download both the Intel 32 bits and PowerPC versions of this product)

Yes you can, but remember that your product license is for a single machine.
If you intend to install the codecs on 2 different machines and use them simultaneously then you need 2 licenses.

I have a Sony Playstation 3 with YellowDogLinux, which product is available for my system ?

The Sony Playstation 3 uses a PowerPC Cell processor. So you need to choose a codec pack that has files for the "PPC" platform. We recommend the Windows Media Playback bundle.

Will I be able to play my DVDs if I buy your codec packs ?

No, playing a DVD disc or iso image is a specific use case and requires more than just audio and video decoders. Indeed you need a DVD virtual machine to handle interactivity, region authentication, CSS protection, etc... Fluendo is providing a full blown DVD player for Linux and it is available on the web shop.

Will I be able to play my DRM'ed Windows Media files with the Complete playback bundle or the Windows Media playback bundle ?

No, DRM support requires some special licensing from Microsoft and as of today they are not willing to give that license for the Linux operating system for security purpose.

I installed this product and my media player still tells me that I am missing a codec. Did I install the product incorrectly ?

It depends. It's completely possible that your media file uses a codec that is not provided by our Complete Playback Bundle. So first you should check if the reported missing codec is in the list shown in our product description. If it is then your installation might be wrong and you should contact our support.

I use Kaffeine as my media player and after installing this product I still can't view my media files ?

Kaffeine can use different media backends to render the media files. In most cases the default backend is Xine. Fluendo codecs are exclusively for the GStreamer backend, so please make sure you install the GStreamer backend for Kaffeine and enable it from the Settings menu.

I am having problems with the your codec pack, how I can proceed to report them to your support team?

To better identify your problem, you need to figure out whether the problem is technical or the codecs are being used incorrectly. a) If the problem is technical, please run the following command: “gst-launch-0.10 playbin uri=file://PATH_TO_MEDIA -m >> output.txt” replacing PATH_TO_MEDIA with the corresponding path to your media file (e.g. uri=file:///home/user/.../video.mpg). To deliver this message, please go to contact form and select the appropriate product on the subject. Copy-paste the displayed text file (output.txt) in the field “Message” and we will come back to you with a better diagnose. b) To find our if you making a proper use of the codecs, it’s important you know that our codec pack works on all GStreamer-based applications, such as Totem, Rhythmbox, or Banshee. Please, test your media file using Totem, which is preinstalled in your system. If Totem does not reproduce it correctly, please run it from the Linux console (command: totem). To let us know what the problem is, please go to contact form and select the appropriate product on the subject. Copy-paste the displayed text in the field “Message” and we will come back to you with a better diagnose.

Moovida

What is Moovida?

Moovida is a free media software that combines a flexible desktop app, Moovida Core, with a spectacular media center interface, Moovida Immersed, which allows you to play all your video and music files. It automatically assigns cover art from online databases to complement your media library, while allowing you to connect with plugins such as internet radio, podcasts, and much more.

How does Moovida work?

When first running the software, users get Moovida Core, the flexible application ideal for desktop or laptop use. When ready to access their media via TV, the Moovida Immersed extension can be opened from the Moovida Core application, introducing users to an innovative, more visually engaging experience, optimized for remote control navigation on HDTV.

Why does Moovida provide 2 interfaces (both media player and media center)?

Moovida offers a complete media solution optimized for the screen of your choice, whether desktop/laptop or TV, whereas standalone media centers and desktop apps tend to lack in functionality, providing a limited user experience. It is clear that media center usability had certain drawbacks, especially when it comes to manipulating file information such as creating playlists, managing and editing files; actions that can be performed more quickly on a flexible desktop app. Our focus is still the media center environment, however, when complimented by a flexible desktop app, we believe the media center user experience is far superior.

What file formats does Moovida support?

Moovida supports most commonly used file formats. A partial list of codecs and file containers includes: mpeg/mpg, mpeg1, mpeg2, vp6, svq3, mpeg4, h264, h263, theora, wmv, avi, asf, mov, ogg, matroska(mkv), flv, mp3, ac3, aac, dts, vorbis, flac, wma.

How to check which version of Moovida you have?

From the main menu, go to “Help”, then select “About”. A dialog box will open with Moovida N.N.N. The Ns correspond to the number of the version.

My question isn’t listed here, where can I find out more?

Search our Forum for answers, or ask your question there.

Installation

Is Moovida compatible with Windows Vista and Windows 7?

Yes, Moovida is compatible with all Windows versions since Windows XP.

Does Moovida work on Windows N?

Those using Moovida on Windows version 7 N should download the Media Feature Pack for optimal video quality.

What happens if I am I asked to download .NET during the installation?

If your Windows operating system version is XP or older, it is possible that you do not have the .NET framework on your computer. Moovida will ask you to download it in order to continue with the software installation. This is a framework required to run many common Windows applications such as Word and Excel and does not constitute a risk to your computer.

How do I uninstall Moovida?

You have 2 options to uninstall Moovida:

  • Go to the Start menu > “All Programs” > “Moovida” > “Uninstall” OR
  • Go to the "Add and Remove Programs" option from the Windows Control Panel

If experiencing difficulty uninstalling the program, make sure to accept the latest update of Moovida when prompted (version 2.0.0.15 and onwards). Once the latest version installed, you will be able to perform steps 1 or 2.

Moovida Core

How do I import media to Moovida?

From Moovida’s main menu, go to “Media” > “Import Media”. A dialog box will open where you can choose the folders or files from your PC, network or external devices that you want to include in your media library. Depending on how many files you are importing, it may take Moovida a few minutes to upload your whole media collection and identify all the matching cover art.

How can I see synopsis info for my movies from Moovida Core?

In the main window, inside the list pane, right click on the movie file for which you want to see more info. Select “Video Information” from the menu that appears. You will find release date, genres, director and actor info. If “Video Information” is disabled, this means your movie is not categorized. Find out how to categorize your video here.

What happens with the videos that appear as “Uncategorized” in Moovida? Can I rename these files?

Although Moovida should recognize most of the films you import, in certain cases it will not recognize a title and will appear in the uncategorized section as “Unknown Title” (you will still be able to play video). Just right click on the file you want to categorize, select “Manual Identification”, select from “Movie” or “TV Episode” in the drop down menu, type the title and press “Search”. Select from one of the generated suggestions. If no accurate suggestion is offered, this means that the film is not available from the online database.

Why can’t I delete certain smart playlists under the Video section?

The default playlists that are provided by Moovida in the video section cannot be deleted: Favorites, Recently Updated, TV Episodes, Uncategorized, Unwatched. These are tied to the interface and help classify your media in an organized manner.

How do I remove a file from my Moovida library?

To remove a file from your Moovida library, just select one or many files that you want to remove, right click, then select “Remove from Library”. This will not delete the file(s) from your computer, but it will no longer appear in Moovida.

Can I delete a file from my drive using Moovida?

If you permanently want to delete a file from your Moovida library and computer, you can do so by selecting one of many files that you want to delete, right click, then select “Delete from drive”. The file(s) will be deleted from Moovida and from your computer.

How can I use my iPod with Moovida?

Using an iPod or other external device is really easy, it's just plug and play. When you connect a new device you can add it from the main menu, “Media” > “Import Media”. It will show up in your list of sources and you can add them to your library.

What languages are Moovida Core available in?

Moovida Core is available in over 20 languages, with many more in progress: German, Slovenian, Spanish, Czech, Lithuanian, Portuguese, Danish, Ukrainian, French, Polish, Serbian, Hungarian, Italian, Russian, Swedish, Basque, Catalan, Japanese, Chinese and Finnish.

Moovida Immersed

How do I import my videos to Moovida Immersed?

Importing media has to done from Moovida Core in order to appear in the Immersed interface. Follow the instructions here. Movies that are uncategorized will not have their cover art appear in Immersed, but still appear in alphabetical order with Moovida’s default cover art or generated thumb nail. Films can be manually categorized following the instructions here.

What does the “beta” tag mean for Moovida Immersed?

Moovida Immersed beta is a release with a smaller set of features, which means you can expert much more functionalities in upcoming releases.

What kind of remote control do I need for Moovida Immersed?

Moovida Immersed works with any Windows based remote control.

How do I navigate around Moovida Immersed?

Follow the remote navigation video from our tutorial page

Other FAQs

Bluray Playback

We are currently not moving much in that field as BluRay has a lot of legal constraints making it very difficult for a Linux product to include it(we cannot certify it as DRM compliant). We will add support on GStreamer when libbluray and libaacs are ready for show time, so that the OpenSource players can benefit from it. Don't expect a "commercial" Linux BluRay player from Fluendo anytime soon, though.

Support for Solaris

Fluendo no longer provides support for Solaris.

Mono dependencies on Red Hat

Regarding Mono dependencies, we are currently working to provide an easy solution for Red Hat users. In the mean time, you can directly install the packages from the Mono project page: http://ftp.novell.com/pub/mono/download-stable/RHEL_5/i386/. We'll keep you posted as soon as we have a better solution for Red Hat.

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